CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call us at 910-984-1275 or send us an email at greenportal@emeralduniforms.com

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FAQ

 
How do I track my order?
 

A tracking number will be provided to you after your order in your order confirmation. Use this number to track your package with the carrier method you chose for delivery.

 

What are your delivery options?
 

You can choose free delivery to pick-up in store during business hours or choose a shipping option based on your order amount and speed of delivery. You will receive the free shipping to home option after your subtotal exceeds $129.00.

How do I return an item/return policy?
 

You have 7 days to return an item (from the time of pick-up from store or delivery confirmation). Email requesting a return for those items purchased online and delivered to your home must be requested within 7 days from delivery confirmation. It must be in unworn, unused, unlaundered, unaltered (any personalization will prevent return), new condition in original packaging with original tags and all accessories. You must bring your receipt for return (e-receipt or hard copy will be accepted).

Refunds will not be given on shipping costs. Special order items shipped to the store for in-store pick-up will be subject to a 15% restocking fee deduction from the refunded amount.

What is your Shipping Policy?

FREE Shipping Offer only valid on U.S. Ground shipping for order $129.00 or more at subtotal. Subtotal excludes embroidery, gift cards & taxes.

Order Processing Time: Most ground orders ship within 24-48 hours. If placed before 3:00 PM EST. Please allow normal UPS or USPS delivery time. Standard order processing time applies to in stock, non-embroidered items, and excludes weekends and holidays.

Fast Ground orders usually ship out within 24 hours (only in-stock, non-embroidery items) excluding weekends and holidays. You should receive your order within 4 - 8 business days depending on your geographical location. Delivery time excludes weekends & holidays.

Backorder Items:
If you have selected an item with a backorder date, it will be shipped separately, best-way ground as soon as it arrives in our facility.

What is your privacy policy?

Thank you for visiting our web site. This privacy policy tells you how we, our affiliates, contractors and partners (collectively, "Contributors")  use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Accuracy of Information

We strive to maintain accurate information and pricing within our network. Occasional typographical errors and technical issues may result in inaccurate data. We reserve the right to make corrections at time of invoicing and will notify affected customers.

Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us after referring to our contact page. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Other Use of Information

Emerald Uniforms values our customers. We are committed to protecting your privacy and the information you give us.  Except in the case of a purchase of all or substantially all of the business or assets of Emerald Uniforms, we do not and will not sell, trade or rent your e-mail address to third parties who are not Contributors except as expressly stated herein. Certain Contributors may share information collected by Emerald Uniforms among affiliates of the Company.